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Get Expert Support for Your Modern Tech Stack
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What does Unlimited mean?
"Unlimited" means you can submit any number of tasks without worrying about hitting a cap. We will address all your requests, one at a time depending on priority, within the total hours allocated in your plan each month. This allows you to keep your projects moving forward without any restrictions on the number of submissions.
What types of tasks can I request?
You can request a wide variety of tasks, including but not limited to:
Content Updates: Adding or modifying content on your website or applications.
New Features: Developing new functionalities or features to enhance user experience.
Functionality Improvements: Refining and optimizing existing features for better performance.
Integrations: Connecting your systems with third-party services or APIs.
Design Work: Creating or updating UI/UX elements to improve the visual appeal and usability of your website or software.
Bug Fixes: Identifying and resolving any issues or bugs in your software.
We are here to support all your development and design needs comprehensively.
Content Updates: Adding or modifying content on your website or applications.
New Features: Developing new functionalities or features to enhance user experience.
Functionality Improvements: Refining and optimizing existing features for better performance.
Integrations: Connecting your systems with third-party services or APIs.
Design Work: Creating or updating UI/UX elements to improve the visual appeal and usability of your website or software.
Bug Fixes: Identifying and resolving any issues or bugs in your software.
We are here to support all your development and design needs comprehensively.
Is there a limit to the complexity of requests?
No, there is no limit to the complexity of your requests. Whether you need simple updates or intricate, multi-step projects, we are equipped to handle them. For more complex tasks, we may require longer completion times and will collaborate closely with you to ensure we understand your requirements and deliver the desired outcomes within your allocated hours.
How do you prioritize requests?
You can assign each task you submit a priority ranging from Low to Critical. We recommend prioritizing based on the following criteria:
Priority and Urgency: Tasks that are time-sensitive or critical to your operations should be given a higher priority.
Impact: Requests that significantly enhance your user experience or business processes.
Your dedicated account manager will help you organize and prioritize your tasks to ensure that the most important work is completed promptly.
Priority and Urgency: Tasks that are time-sensitive or critical to your operations should be given a higher priority.
Impact: Requests that significantly enhance your user experience or business processes.
Your dedicated account manager will help you organize and prioritize your tasks to ensure that the most important work is completed promptly.
Can I upgrade, downgrade, or pause my plan?
Yes, our plans are flexible. You can:
Upgrade: Increase your plan to get more hours and additional services.
Downgrade: Reduce your plan if you need fewer hours.
Pause: Temporarily pause your plan if you need to take a break.
Simply contact your account manager to adjust your plan according to your current needs. Changes can typically be implemented with minimal disruption to your service.
Upgrade: Increase your plan to get more hours and additional services.
Downgrade: Reduce your plan if you need fewer hours.
Pause: Temporarily pause your plan if you need to take a break.
Simply contact your account manager to adjust your plan according to your current needs. Changes can typically be implemented with minimal disruption to your service.
How do I request new projects or tasks?
After you sign up with a plan, you will have access to the Midday Dashboard. Our app allows you to manage all projects, tasks, communication, file sharing, a-la-carte invoices, and more, ensuring seamless collaboration.
What happens if I need support outside of regular business hours?
Our team is committed to providing timely support, operating on North American time zones. Any requests for urgent tasks outside of our regular business hours may be subject to additional fees.
How do you ensure the quality of work?
We have a thorough QA and testing process to ensure all work meets our high standards. Additionally, our dedicated project managers oversee each task to maintain quality and consistency.